Answers To Your Burning Questions

 

FAQ’s – Frequently Asked Questions
You Need Answers? We Got ‘Em!

We take educating our clients seriously.  We know that an informed customer makes smarter decisions and that results in happier customers, and that’s what we’re all about.

Our Frequently Asked Questions will help answer common questions that we get asked, but if you have a burning question please don’t hesitate to call us at 1-888-424-5133.


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  • What’s your turnaround time?

    Depending on the supplier typical turnaround time is 5 to 10 business days after proof approval.  If you forgot about an event and need stuff NOW don’t fret! If you waive the proof we can ship in as little as 1 business day for no extra charge.  We can even ship Same Day for a nominal fee, and the order will even come branded with your logo!

  • Do you have Minimums?

    It depends on the item!  If you’re interested in a recognition gift that doesn’t require a logo (for example a SONY Bluetooth Speaker or Le Creuset cast-iron cookware) then there are no minimum quantities required and you can buy just one.  If you’re interested in some pens or water bottles with a logo then minimum quantities do apply; typically lower priced items have higher minimums and higher priced items have lower minimums.  We also always have items on clearance and they have lower minimum quantities.  Awards and trophies have a minimum of only one piece.

  • Do I have to put a logo on everything?

    No you don’t!  If you’re giving away promotional marketing tools such as leave behinds for potential clients then we would recommend putting your logo and/or contact information.  However if you’re sourcing a gift for a retiring colleague or want to congratulate someone for an achieved milestone then we have a wide variety of brand name gifts available that would ship without a custom logo.

  • What if I only have a set amount of budget, can you work with me?

    Absolutely, one of our first questions to you will ask about your budget.  Over the past 23 years we have established some amazing relationships with key suppliers and have achieved sales targets which give us further discounts than the MSRP pricing you’ll see in their catalogues.  We pass these discounts on to you!  We also have a wide variety of clearance items available at all times which can produce savings up to 90% off but we’ll have to act fast because inventory is limited.

  • What are your hours?

    Our office is officially open from 8:30 am to 5:30 pm Monday to Friday, however we have all been known to reply to e-mails and send quotes as the sun is rising and on weekends.  We value your time and interest and aim to reply to your request as immediately as possible.

  • What is the PPPC and why is Needham Promotions Inc. a member?

    The Promotional Product Professionals of Canada (PPPC) is a national organization including suppliers and distributors, whose mission is to lead, inspire and advance the promotional products industry through the strength of its participants.  PPPC represents the ‘cream of the crop’ in the industry.  The PPPC sponsors several tradeshows throughout the year which showcase over 500 booths.  Needham Promotions Inc. regularly attends these tradeshows to learn about new product offerings and maintain positive relationships with its suppliers.  We are also governed by safety, social and environmental standards.

  • How do you put my logo on things?

    We have a wide variety of decorating techniques including: screen printing, embroidery, sublimation, cresting, engraving, pad printing, digital, foil stamping and offset process.

  • “I have used Needham Promotions since I opened my business in 2012. They have always done an excellent job in providing excellent customer service and always helping me choose the right promotional products for my business. I have also purchased uniforms from them and the quality has been great! Will keep using them!”

    Catarina Dos Santos – Santos Salon Spa http://www.santossalonspa.ca

  • “If you are a company that wants to promote your brand, either B2B or B2C I confidently recommend Ashleigh and Needham Promotions Inc. as a partner who will deliver outstanding service and unique items that will give your brand that “value added”.

    – Mr. Rooter GTA

  • “The key to Needham’s success is exceptional customer service. They are responsive to your promotional needs and extremely competitive. But for me, it’s their corporate and personal philanthropy, which I appreciate a great deal.”

    Suzanne Gaudet, DeafBlind Ontario Services

  • “You took what I considered to be a necessary evil and turned it into a transaction that saved me money, gas, mental and physical energy, and, most importantly, time. Thank you so much! Your customer service is unparalleled, and you are always a pleasure to deal with.”

    – Katy Basi, Barrister & Solicitor, http://katybasi.com

  • “You go above and beyond to find the promotional product that your client is searching for… you match clients with a price tag that cannot be beat and Ashleigh, you are hands down one of the hardest working people I have ever met with a genuine desire to make things right for your clients. Needham Promotions is certainly very deserving of the 2012 Bradford Board of Trade Quality Award”.

    – Dr. Landry, Holland Street Veterinary Services http://www.hollandstreetvet.com

  • “I am pleased to write a glowing letter of my appreciation for the excellent work that your team at Needham Promotions demonstrated when preparing my order of branded apparel.”

    – Kurt Stahle, Simcoe Plastics Ltd. http://www.simcoeplastics.com

  • “I couldn’t be more happy with the (products) and service we received from Needham Promotions. Whether you are in need of a car/van wrap, uniforms or giveaways for your clients, I whole-heartedly endorse Ashleigh Cromar and Needham Promotions to take care of your Promotional needs.”

    – Dr. Jesse Chai, Bradford Family Dentistry http://www.bradfordfamilydentist.ca

  • “Needham Promotions is one of the easiest companies to deal with! A couple of emails back and forth with the owner and my order was shipped directly to my office. I was SO pleased. On top of that I needed some SWAG ideas for an event and Ashleigh sent me some very unique options with great prices. I got fabulous feedback on my branded gum. Needham Promotions will definitely be the only company I go to for future marketing and promotional products. Convenient, simple, stress-free and AWESOME results are hard to find! Thanks Everyone at Needham Promotions INC!”

    – Heather Loduca – The Mortgage Group

  • “Ashleigh from Needham Promotions provides excellent customer service and always gets the products you need in a timely and efficient manner. Her extensive knowledge allows her to recommend the best products to market your business.”

    – Denise Balduckie – Sun Life Financial

  • “We use Needham Promotions for all of our uniforms and promotional products for our business. They are reliable, quick and right on things when I ask questions. We appreciate having them helping us and look forward to a great continued relationship.”

    – Colleen Lindberg, Glass Doctor Newmarket

  • “Ashleigh Eldridge & Elizabeth Cromar are awesome and amazing to deal with. They are always available and willing to help and get the job done.”

    – Lara Khalil, The Enchanted Fairytales Co.

  • “I love working with Ashleigh at Needham Promotions! She takes the time to understand what I am looking for, keeps my budget in mind (and meets it) and answers my 100 crazy questions… and then comes up with more great ideas for promotional items. I like that she takes the time to get me samples to make sure I am happy with the product. I know I can count on Ashleigh and Needham Promotions to exceed my expectations. I am confident referring Needham to anyone who is looking for great service, pricing and delivery!”

    – Maggie Choen, CoCo Mortgage http://www.maggiecohen.ca/

  • “Thank you, thank you, thank you!! They are just wonderful! I must say we are all very impressed with the service given to us, that is how a job is done! Very much appreciated. Once again – Thank You”

    – Layla Sharif, Constituency Office Manager for the Office of the Hon. John McKay (Liberal Party)

  • “You found the perfect promotional item for Bradford Counselling Service. Thank you again for your hard work, your patience with (me), and most of all, your professionalism. ”

    – Naomi Hoffenberg, M.S.W., R.S.W.

  • “Thank you so much Ashleigh and Elizabeth for all your hard work and challenges to get our awesome new Stormtech jackets done. We are clients for life. Your professionalism is second to none (and) we will be sure to pass your name around.”

    – Gary Semeniuk, Keller Williams Realty Centres