FAQ's - Frequently Asked Questions
You Need Answers? We Got ‘Em!
We take educating our clients seriously. We know that an informed customer makes smarter decisions and that results in happier customers, and that’s what we’re all about.
Our Frequently Asked Questions will help answer common questions that we get asked, but if you have a burning question please don’t hesitate to call us at 1-888-424-5133.
What’s your turnaround time?
Depending on the supplier typical turnaround time is 5 to 10 business days after proof approval. If you forgot about an event and need stuff NOW don’t fret! If you waive the proof we can ship in as little as 1 business day for no extra charge. We can even ship Same Day for a nominal fee, and the order will even come branded with your logo!Do you have Minimums?
It depends on the item! If you’re interested in a recognition gift that doesn’t require a logo (for example a SONY Bluetooth Speaker or Le Creuset cast-iron cookware) then there are no minimum quantities required and you can buy just one. If you’re interested in some pens or water bottles with a logo then minimum quantities do apply; typically lower priced items have higher minimums and higher priced items have lower minimums. We also always have items on clearance and they have lower minimum quantities. Awards and trophies have a minimum of only one piece.Do I have to put a logo on everything?
No you don’t! If you’re giving away promotional marketing tools such as leave behinds for potential clients then we would recommend putting your logo and/or contact information. However if you’re sourcing a gift for a retiring colleague or want to congratulate someone for an achieved milestone then we have a wide variety of brand name gifts available that would ship without a custom logo.What if I only have a set amount of budget, can you work with me?
Absolutely, one of our first questions to you will ask about your budget. Over the past 30 years we have established some amazing relationships with key suppliers and have achieved sales targets which give us further discounts than the MSRP pricing you’ll see in their catalogues. We pass these discounts on to you! We also have a wide variety of clearance items available at all times which can produce savings up to 90% off but we’ll have to act fast because inventory is limited.What are your hours?
Our office is officially open from 8:30 am to 5:30 pm Monday to Friday, however we have all been known to reply to e-mails and send quotes as the sun is rising and on weekends. We value your time and interest and aim to reply to your request as immediately as possible.Can I get my logo on Under Armour Clothing and Accessories?
Yes you can! Needham Promotions Inc. is proud to be one of the very small number of licensed Under Armour providers in Canada. As a top 5% Distributor in Canada we are now licensed to sell UNDER ARMOUR. UNDER ARMOUR’s mission is to make all athletes better through passion, design and the relentless pursuit of innovation. Want to have YOUR logo customized on UNDER ARMOUR apparel, hats and bags? Call today!What is the PPPC and why is Needham Promotions Inc. a member?
The Promotional Product Professionals of Canada (PPPC) is a national organization including suppliers and distributors, whose mission is to lead, inspire and advance the promotional products industry through the strength of its participants. PPPC represents the ‘cream of the crop’ in the industry. The PPPC sponsors several tradeshows throughout the year which showcase over 500 booths. Needham Promotions Inc. regularly attends these tradeshows to learn about new product offerings and maintain positive relationships with its suppliers. We are also governed by safety, social and environmental standards.How do you put my logo on things?
We have a wide variety of decorating techniques including: screen printing, embroidery, sublimation, cresting, engraving, pad printing, digital, foil stamping and offset process.
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