Exceptional Support

FAQ's - Frequently Asked Questions
You Need Answers? We Got ‘Em!

We take educating our clients seriously. We know that an informed customer makes smarter decisions and that results in happier customers, and that’s what we’re all about.
Our Frequently Asked Questions will help answer common questions that we get asked, but if you have a burning question please don’t hesitate to call us at 1-888-424-5133.

  • What’s your turnaround time?

    Depending on the supplier typical turnaround time is 5 to 10 business days after proof approval.  If you forgot about an event and need stuff NOW don’t fret! If you waive the proof we can ship in as little as 1 business day for no extra charge.  We can even ship Same Day for a nominal fee, and the order will even come branded with your logo!
  • Do you have Minimums?

    It depends on the item!  If you’re interested in a recognition gift that doesn’t require a logo (for example a SONY Bluetooth Speaker or Le Creuset cast-iron cookware) then there are no minimum quantities required and you can buy just one.  If you’re interested in some pens or water bottles with a logo then minimum quantities do apply; typically lower priced items have higher minimums and higher priced items have lower minimums.  We also always have items on clearance and they have lower minimum quantities.  Awards and trophies have a minimum of only one piece.
  • Do I have to put a logo on everything?

    No you don’t!  If you’re giving away promotional marketing tools such as leave behinds for potential clients then we would recommend putting your logo and/or contact information.  However if you’re sourcing a gift for a retiring colleague or want to congratulate someone for an achieved milestone then we have a wide variety of brand name gifts available that would ship without a custom logo.
  • What if I only have a set amount of budget, can you work with me?

    Absolutely, one of our first questions to you will ask about your budget.  Over the past 30 years we have established some amazing relationships with key suppliers and have achieved sales targets which give us further discounts than the MSRP pricing you’ll see in their catalogues.  We pass these discounts on to you!  We also have a wide variety of clearance items available at all times which can produce savings up to 90% off but we’ll have to act fast because inventory is limited.
  • What are your hours?

    Our office is officially open from 8:30 am to 5:30 pm Monday to Friday, however we have all been known to reply to e-mails and send quotes as the sun is rising and on weekends.  We value your time and interest and aim to reply to your request as immediately as possible.
  • Can I get my logo on Under Armour Clothing and Accessories?

    Yes you can! Needham Promotions Inc. is proud to be one of the very small number of licensed Under Armour providers in Canada. As a top 5% Distributor in Canada we are now licensed to sell UNDER ARMOUR. UNDER ARMOUR’s mission is to make all athletes better through passion, design and the relentless pursuit of innovation. Want to have YOUR logo customized on UNDER ARMOUR apparel, hats and bags? Call today!
  • What is the PPPC and why is Needham Promotions Inc. a member?

    The Promotional Product Professionals of Canada (PPPC) is a national organization including suppliers and distributors, whose mission is to lead, inspire and advance the promotional products industry through the strength of its participants.  PPPC represents the ‘cream of the crop’ in the industry.  The PPPC sponsors several tradeshows throughout the year which showcase over 500 booths.  Needham Promotions Inc. regularly attends these tradeshows to learn about new product offerings and maintain positive relationships with its suppliers.  We are also governed by safety, social and environmental standards.
  • How do you put my logo on things?

    We have a wide variety of decorating techniques including: screen printing, embroidery, sublimation, cresting, engraving, pad printing, digital, foil stamping and offset process.

Exceptional?  Here's What Our Clients Say

Pam Bechard - Real Estate Agent

I have used Needham Promotions for almost every aspect of my business and personal gift-giving needs. Their product selection is impressive, with numerous name brands available at unbeatable unit costs and low minimum order numbers. Ashleigh from Needham Promotions consistently exceeds my expectations with her 5 + Star Customer Service and personal delivery service. I highly recommend Needham Promotions for all your business and individual needs!

Pam Bechard - Royal LePage RCR Realty, Brokerage

Maggie Choen, CoCo Mortgage

“I love working with Ashleigh at Needham Promotions! She takes the time to understand what I am looking for, keeps my budget in mind (and meets it) and answers my 100 crazy questions… and then comes up with more great ideas for promotional items. I like that she takes the time to get me samples to make sure I am happy with the product. I know I can count on Ashleigh and Needham Promotions to exceed my expectations. I am confident referring Needham to anyone who is looking for great service, pricing and delivery!”

CoCo Mortgage

Gary Semeniuk, Keller Williams Realty Centres

“Thank you so much Ashleigh and Elizabeth for all your hard work and challenges to get our awesome new Stormtech jackets done. We are clients for life. Your professionalism is second to none (and) we will be sure to pass your name around.”

Gary Semeniuk - Real Estate Agent

Katy Basi, Barrister & Solicitor

“You took what I considered to be a necessary evil and turned it into a transaction that saved me money, gas, mental and physical energy, and, most importantly, time. Thank you so much! Your customer service is unparalleled, and you are always a pleasure to deal with.”

Mr. Rooter GTA

“If you are a company that wants to promote your brand, either B2B or B2C I confidently recommend Ashleigh and Needham Promotions Inc. as a partner who will deliver outstanding service and unique items that will give your brand that “value added”.

Sarah Park

We have never been less than 120% thrilled with the service and products we've received. They are always incredibly quick to respond to our inquiries, have helped us source new and interesting promotional items, and always stand behind their services. Their customer service is truly outstanding, and you always feel valued as a client.

Danilo Pilozo - Plumbing Nerds

Excellent and fast service. I inquired to a few places about company uniforms, Ashleigh from Needham promotions was the only company that got back to us prompt. Our uniforms look amazing and the quality is great! Highly recommend for any promotional products.

Plumbing Nerds

Stephan Lafreniere - Schooley Mitchell

I only recently met Ashleigh and her business Needham Promotions. I was looking for some apparel which could be custom branded. After giving her a brief description of what I was looking for she was able to suggest some items that would work making the selection process, which looked daunting, be very very easy. Ashleigh exceeded my expectations in terms of speed to get me my product, quality of the products, and quality of the customer embroidery. All for an incredibly fair price delivered to my home. I’m already looking at additional items.

Schooley Mitchell

Naomi Hoffenberg, M.S.W., R.S.W.

“You found the perfect promotional item for Bradford Counselling Service. Thank you agin for your hard work, your patience with (me), and most of all, your professionalism. “

Lara Khalil, The Enchanted Fairytales Co.

“Ashleigh Eldridge & Elizabeth Cromar are awesome and amazing to deal with. They are always available and willing to help and get the job done.”

Kurt Stahle, Simcoe Plastics Ltd.

“I am pleased to write a glowing letter of my appreciation for the excellent work that your team at Needham Promotions demonstrated when preparing my order of branded apparel.”


Ian Cantle - Outsourced Marketing Inc.

The Needham Promotions team was outstanding. Not only did they provide great finished products, and made recommendations that improved the end result, but they delivered it quicker than promised.
I highly recommend Needham Promotions for all your Promotional Products, custom apparel, and awards needs.

Outsourced Marketing Inc. | Digital Marketing Agency
Dental Marketing Heroes | Dental Marketing Agency

Dr. Jesse Chai

“I couldn’t be more happy with the (products) and service we received from Needham Promotions. Whether you are in need of a car/van wrap, uniforms or giveaways for your clients, I whole-heartedly endorse Ashleigh Cromar and Needham Promotions to take care of your Promotional needs.”

Bradford Family Dentistry

Hilary Metcalfe

Ashleigh was great to work with you. She had great communication and was able to place an order for us on a time crunch. Great service, great prices and fast turn over